Track your delivery using the link in your shipping confirmation email. We send this after your order has been dispatched; please also check your spam folder.
Can’t find your tracking details? Contact us with your order number and the email used at checkout.
Email: support@babyoala.com
Questions about your BabyOala bowl, delivery, or an existing order? We’re here to help. Include your order number if you have one.
Email: support@babyoala.com
Business address: 41 Willis St, Kingsford NSW 2032, Australia
Last updated: September 25, 2026
At BabyOala, we want to make delivery straightforward. This page explains order processing, delivery and tracking for orders in Australia.
We aim to process orders within 1–2 business days. Processing may take longer during busy periods, if payment needs verification or if we need to confirm delivery details. If there is an issue with your address, we will contact you using the details provided at checkout.
Standard delivery within Australia is free for BabyOala bowl orders. The carrier and delivery timeframe can vary with your destination and the availability of the item. Once the order is dispatched, the shipping confirmation will contain the tracking details provided by the carrier.
Carrier estimates may change because of remote destinations, public holidays or delays outside our control.
After dispatch, check your shipping confirmation email for the tracking link or number. If you cannot find it, email support@babyoala.com with your order number.
Please check your address before placing an order. If you need to correct it or cancel, contact us promptly. Once a parcel has been dispatched, we may be unable to change its delivery details or stop the shipment.
If a parcel is delayed, arrives damaged or appears lost, please get in touch with your order number and any tracking information so we can investigate. Your rights under the Australian Consumer Law remain unaffected.
At BabyOala, we want you to feel good about your purchase. Here is how our 30-day money-back guarantee works, alongside your rights under the Australian Consumer Law (ACL).
If the BabyOala bowl is not right for your family, you can request a return within 30 days of delivery. To get started:
The 30-day guarantee is offered by BabyOala in addition to your rights under the ACL.
For a return under our 30-day guarantee, please send back the complete bowl, clean and with all its parts. If the bowl is faulty or does not meet a consumer guarantee, your rights under the ACL still apply regardless of whether the original packaging is available.
Once your return has arrived and we have reviewed it, we will email you about your refund.
For a return under our 30-day change-of-mind guarantee, we will tell you how to send the bowl back and whether return postage applies. A tracked service is recommended. Where an item fails to meet a consumer guarantee, reasonable return costs are handled in line with the ACL.
If an item arrives damaged, is faulty or is not what you ordered, please contact us and include:
We will review the problem and arrange the appropriate remedy. For a major failure, you may be entitled to a refund or replacement under the ACL. Your consumer guarantee rights continue beyond our 30-day guarantee.
Need to change your mind before dispatch? Contact us as soon as you can with your order number. If the parcel has already been dispatched, we will help you with the return process once it arrives.
Questions about a return or refund? Send BabyOala a message and include your order number.
Email: support@babyoala.com
Business address: 41 Willis St, Kingsford NSW 2032, Australia
Last updated: September 13, 2026
My Store operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). My Store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
We may collect personal information from the following sources:
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at fredy.pebrau@gmail.com or contact us at 102D Carawa Road, Cromer NSW 2099, Australia.
Email: support@babyoala.com
Last updated: September 25, 2026
This website is operated by BabyOala. These terms describe how you may use our store and what to expect when placing an order.
When you use our website, please provide accurate information and avoid using the site for unlawful activity or to interfere with other customers' use of it.
Product descriptions, colour selections, prices and availability are displayed before checkout. Please review your order and delivery details before paying. We will contact you if we cannot fulfil an order as placed.
Available payment methods are shown at checkout. Payments are processed by the providers made available there. If an instalment provider is offered, its own terms also apply to that payment method.
We aim to describe and display BabyOala products accurately. Screen settings can affect how colours appear; the colour combination selected for each bowl is recorded with your order. Your rights under the Australian Consumer Law apply if a product does not match its description.
See our Shipping Policy for dispatch information and our Return & Refund Policy for the 30-day guarantee and the return process.
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
These terms are governed by the laws applicable in New South Wales, Australia, subject to any rights you have under applicable consumer law.
Email: support@babyoala.com
Business address: 41 Willis St, Kingsford NSW 2032, Australia
